My Cart

Close

Return/Refund Policy

If you are unsatisfied for any reason, you may return or exchange your purchase in sellable condition within 14 days of receipt of goods.
Unfortunately, we do not accept exchanges, returns or credit purchases from any online and/or retail store besides Pelle Moda.

RETURNS
By Mail:
We hope you will be completely satisfied with every product(s) purchased from our website, but if for any reason you are not, you may return or exchange your purchase in UNWORN condition within 14 days of receipt of goods along with copy of your receipt of purchase. Shipping charges are not refundable.
To request a return, you will need an authorization number, please contact customer service at customerservice@chainson.com or call
888-388-9978 to receive an RA# for your return.
PLEASE NOTE: Your return request will be processed usually within 1-3 days from initial request, and you will receive an RA# via email with instructions for your return.

Chainson Footwear, Inc
Attn: Online Return
301 N Rice Avenue
Oxnard, CA 93030
1-888-388-9978

EXCHANGES:
If you wish to get a different item or size, please return your original merchandise and place a new order by calling (888) 388-9978. Refund will be issued for the purchase price of the return item (excluding shipping costs). Standard shipping will be provided free of charge on your exchanged (new) order.
Please return the item using the directions in "Returns by mail," above.

ADJUSTMENT
Price adjustments will be honored if the merchandise was purchased at full price and if it is marked down within 7 days of purchase on pellemoda.us
Price adjustments are only eligible for stock items with same style, color and size.

SIGN UP NOW to receive 10% off your first purchase!

Be the first to know about our latest styles, private sales and exclusive offers!