Return/Refund Policy

If you are unsatisfied for any reason, you may return or exchange your purchase in sellable condition within 14 days of receipt of goods.
Unfortunately, we do not accept exchanges, returns or credit purchases from any online and/or retail store besides Pelle Moda.

We hope you will be completely satisfied with every product(s) purchased from our website, but if for any reason you are not, you may return or exchange your purchase in UNWORN condition within 14 days of receipt of goods along with copy of your receipt of purchase. Initial shipping charges are not refundable. Customer is responsible for return shipping costs. 
To request a return, you will need an authorization number, please contact customer service at to receive an RA# for your return.
PLEASE NOTE: Your return request will be processed usually within 1-3 days from initial request, and you will receive an RA# via email with instructions for your return.

Chainson Footwear, Inc
Attn: Online Return
301 N Rice Avenue
Oxnard, CA 93030

If you wish to get a different item or size, please return your original merchandise and place a new order online @ Refund will be issued for the purchase price of the return item (excluding shipping costs). Standard shipping will be provided free of charge on your exchanged (new) order.
Please return the item using the directions in "Returns".

Price adjustments will be honored if the merchandise was purchased at full price and if it is marked down within 7 days of purchase on
Price adjustments are only eligible for stock items with same style, color and size.