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CUSTOMER CARE - Returns & Exchanges

RETURNS & EXCHANGES Policy

We hope you will be completely satisfied with every product purchased from our website, but if for any reason you are not, simply return the product to us. You may return or exchange your purchase in UNWORN condition within 14 days of receipt of goods along with the packing slip or copy of receipt of purchase. Shipping charges are not refundable. Returns will be refunded in the original method of payment. Please allow 5 - 7 business days after item is received and processed for credit card refunds. 

Please contact customer service for a return authorization #.
Email: customerservice@chainson.com

Customer service representatives are available Monday through Friday 9 a.m. to 4:30 p.m. PST.

This return process is only temporary.  Please bear with us as we work to make this process as easy and convenient to our shoppers. We apologize for any inconvenience and thank you for your understanding.

 

* We only accept returns on items purchased at WWW.PELLEMODA.US .

 

RETURN ADDRESS BY MAIL:

Pelle Moda Online

Attn: Returns Dept./RA#_                  

301 North Rice Avenue

Oxnard, CA 93030

1-888-388-9978

 

EXCHANGES

If you wish to exchange an item, you must return the item and place a new order. Please return the item using the directions in "Returns by mail," above.

 

PRICE ADJUSTMENTS

Price adjustments will be honored if the merchandise was purchased on www.pellemoda.us at full price and if it is marked down within 7 days of purchase on our site. Price adjustments are only eligible for stock items with same style, color and size.

 

SALES TAX:

Pelle Moda collects and remits sales tax as required by U.S. law, for transactions on WWW.PELLEMODA.US.

* The state of New York calculates their sales tax to include a tax on all residential and commercial deliveries within New York.

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